Responsible Gaming Policy Casino

Effective Date: January 1, 2026
Last Updated: January 1, 2026

1. Our Commitment to Responsible Gaming

PlayOJO operates under strict licensing requirements from the Kahnawake Gaming Commission and adheres to the highest standards of responsible gaming. Our approach is built on three core principles:

• Prevention: Educating players about responsible gaming practices and potential risks
• Protection: Providing tools and controls to help players manage their gaming activity
• Support: Offering assistance and resources for players who may need help

2. Player Protection Tools

PlayOJO Casino provides comprehensive self-regulation tools accessible through your account settings. These tools are designed to help you maintain control over your gaming activity.

2.1 Deposit Limits

Set limits on the amount you can deposit into your PlayOJO account over specific time periods:

Important: Decreases to deposit limits take effect immediately. Increases require a 24-hour cooling-off period before activation to ensure the decision is made carefully.

2.2 Loss Limits

Control your potential losses by setting maximum loss amounts over daily, weekly, or monthly periods. Loss limits are calculated as deposits minus withdrawals and are designed to protect your bankroll.

2.3 Wager Limits

Set restrictions on the total amount you can wager during specific timeframes, regardless of wins or losses. This tool helps maintain control over your overall gaming activity on PlayOJO Casino Canada.

2.4 Session Time Limits

Configure maximum session durations to receive alerts when you've been playing continuously. Session reminders help you take breaks and maintain perspective on your gaming time at PlayOJO.

2.5 Reality Checks

Enable periodic notifications that display:

• Current session duration
• Net wins or losses for the session
• Total deposits made during the session
• Option to continue playing or log out

Reality checks can be set at intervals of 15, 30, 60, or 120 minutes through your PlayOJO account settings.

2.6 Self-Exclusion

PlayOJO offers multiple self-exclusion options for players who need to take a break from gaming:

Temporary Self-Exclusion (Cool-Off Period)

Available durations:

• 24 hours
• 7 days
• 30 days
• 90 days

During a cool-off period, you will not be able to access your PlayOJO account, make deposits, or participate in any gaming activities. Marketing communications will be suspended automatically.

Permanent Self-Exclusion

For players requiring long-term exclusion, PlayOJO provides permanent self-exclusion options. Once activated:

• Your account will be permanently closed
• All PlayOJO bonuses and PlayOJO free spins will be forfeited
• You will be removed from all marketing databases
• Re-opening your account will not be possible
• Any outstanding withdrawable balance will be processed before closure

To initiate self-exclusion, contact our support team via live chat or email at support@playsojo.com with "Self-Exclusion Request" in the subject line.

3. Account Management Features

3.1 PlayOJO Login Security

Protect your account by enabling two-factor authentication through your PlayOJO login settings. This additional security layer helps prevent unauthorized access and supports responsible account management.

3.2 Account Activity Monitoring

Review your gaming history at any time through your PlayOJO account dashboard:

• Transaction history (deposits and withdrawals)
• Game play history
• Bonus activity
• Limit changes and dates
• Session statistics

4. Underage Gaming Prevention

PlayOJO Casino strictly prohibits gaming by individuals under 19 years of age (or the minimum legal age in your province of residence). Our prevention measures include:

• Mandatory age verification during registration
• Document verification requirements before first withdrawal
• Advanced fraud detection systems
• Regular audits of player accounts
• Collaboration with third-party verification services

5. Recognizing Problem Gambling

Problem gambling can affect anyone. PlayOJO encourages all players to be aware of warning signs and seek help if needed.

5.1 Warning Signs

Consider whether you or someone you know exhibits these behaviors:

• Spending more time or money on gambling than intended
• Gambling to escape problems or relieve anxiety
• Lying to family or friends about gambling activities
• Neglecting work, school, or family responsibilities due to gambling
• Borrowing money or selling possessions to fund gambling
• Feeling restless or irritable when attempting to reduce gambling
• Chasing losses by gambling more to recover previous losses
• Experiencing relationship, financial, or legal problems due to gambling

5.2 Self-Assessment

PlayOJO provides access to confidential self-assessment tools through partnerships with responsible gaming organizations. These questionnaires help identify potential gambling problems and recommend appropriate next steps.

6. Support Resources

If you or someone you know needs help with problem gambling, numerous Canadian resources are available:

6.1 National Resources

6.2 Provincial Resources

Crisis Support: If you are experiencing a mental health emergency, contact your local crisis line or call 911 immediately.

7. PlayOJO Mobile App Responsible Gaming

All responsible gaming tools and features available on the desktop version of PlayOJO Casino are fully integrated into the PlayOJO app. Mobile users can access:

• All limit-setting tools
• Reality check notifications
• Self-exclusion options
• Account history and activity tracking
• Direct links to support resources

The PlayOJO mobile experience is designed with the same commitment to player protection as our desktop platform.

8. Staff Training and Intervention

PlayOJO Canada maintains comprehensive responsible gaming training programs for all customer support staff. Our team is trained to:

• Recognize signs of problem gambling behavior
• Provide information about responsible gaming tools
• Facilitate self-exclusion requests promptly
• Offer resources and support contacts
• Handle sensitive situations with discretion and empathy

If our staff identifies concerning patterns, we may proactively reach out to offer assistance and information about available support services.

9. Marketing Communications

PlayOJO adheres to strict responsible marketing practices:

• No marketing communications to self-excluded players
• No promotional messaging suggesting gambling as a solution to financial problems
• No targeting of vulnerable individuals
• Clear opt-out options in all communications
• No marketing of PlayOJO free spins or bonuses to players who have set restrictive limits

Players can manage communication preferences at any time through their account settings or by contacting support.

10. Third-Party Exclusion Programs

In addition to PlayOJO's internal self-exclusion tools, we support provincial and national exclusion programs. Players who self-exclude through these programs will be automatically excluded from PlayOJO Casino Canada.

10.1 Inter-Provincial Self-Exclusion

PlayOJO participates in information-sharing programs that respect self-exclusion decisions made with other licensed operators in Canada.

11. Financial Transaction Monitoring

PlayOJO employs advanced systems to monitor transaction patterns that may indicate problem gambling behaviors, including:

• Rapidly increasing deposit amounts
• Multiple failed deposit attempts
• Unusual transaction patterns
• Requests to increase limits shortly after setting them

When concerning patterns are detected, our team may contact you to offer support resources and information about responsible gaming tools.

12. Data Privacy and Confidentiality

All information related to responsible gaming tool usage, self-exclusion, and support requests is handled with strict confidentiality in accordance with our Privacy Policy. This information:

• Is never used for marketing purposes
• Is accessible only to authorized staff with legitimate need
• Is retained in accordance with regulatory requirements
• May be shared with appropriate authorities when legally required

13. Continuous Improvement

PlayOJO is committed to continuously enhancing our responsible gaming programs through:

• Regular review of policies and procedures
• Incorporation of industry best practices
• Participation in responsible gaming research
• Feedback from players and support organizations
• Collaboration with regulatory bodies
• Implementation of emerging technologies for player protection

14. Contact Information

For questions about responsible gaming, to request assistance, or to activate protection tools, contact PlayOJO support:

• Email: support@playsojo.com (use subject line "Responsible Gaming")
• Live Chat: Available 24/7 through your PlayOJO login dashboard
• Self-Exclusion Requests: support@playsojo.com (subject: "Self-Exclusion Request")

This Responsible Gaming Policy is subject to change. Players will be notified of material changes via email or through announcements in their PlayOJO account. Continued use of PlayOJO Casino Canada constitutes acceptance of updated policies.